A Model for Liaison Services to Facilitate Information Transfer

Shelley Carney

LI 835 Information Transfer in the Disciplines
Emporia State University

Information transfer among disciplines is an appealing avenue for librarianship. I immediately think of the potential for academic librarians to collaborate with professors and students from all backgrounds of academic study. The lectures and activities in this library school course helped me to think about how I, as a librarian, can investigate information transfer and recognize information needs to better serve students and faculty. All three assigned course activities have focused on how information is transferred, first in my own life and then, in various academic disciplines known and unknown to me. While these activities were both comfortable and even uncomfortable to me, I now look forward to the challenge of finding resources and offering instruction in different discipline areas and situations. By synthesizing and summarizing these course assignment experiences, I have learned that librarians can educate and prepare to assist anyone by applying a useful strategy, no matter what the information need or discipline of study may be. A summary and synthesis of these course activities follow.

A Day in the Life...

The first course activity was to define information in order to proceed and understand what information transfer is among academic disciplines. This assignment challenged me to think about how information impacts my daily life. Information is both external and internal, and I receive, process, and internalize information to generate knowledge and new perspectives. I also send information in the hope that the recipient will gain new insight and knowledge. However, not all information I transfer through electronic email or face-to-face conversation with the advantages of body language is necessarily understood or internalized by a receiver. That is why it is important as an information professional to study and enhance my abilities to send and receive information. As an academic librarian, my goal is to bridge the gap for students and faculty between merely transferring information and truly communicating information.

The first activity involved examining ordinary information and common information transfer methods. I created a blog that highlighted my lifestyle, hobbies, educational experiences, cultural heritage, and examined how information transfer impacts my daily life (li834carney.blogspot.com/2007/09/greetings-from-kansas-city.html). The purpose of this activity was to communicate and transfer information to others on what a typical day in my life is like. The challenge was to adequately express through text and images how I live my life and how I view the world around me. From a constructivist viewpoint, how I view the world is a synthesis of my personal experiences. To communicate how I perceive the world to another person is a challenge – he or she may internalize what I am trying to express differently than how I intended it to be. For instance, initially I noted that because my family heritage is Polish, I am subjected to Polish jokes. However, upon further consideration I decided to remove reference to this information because there was a chance it could be misunderstood and offensive to other people of Polish heritage. For me, it was better to communicate who I am as person rather than perpetuate others' stereotypes based on history and a surname.

Information Seeking Needs and Behaviors...

The second course activity challenged me to think about the librarian’s role beyond providing service for research. The focus was on investigating information needs and seeking behaviors with regard to teaching among a particular discipline. I investigated an African American literature course I was familiar with; this course is also associated with the discipline that was my undergraduate major. Activity two required me to research and evaluate how constructivism and sense making play a significant role in information transfer among disciplines. Following the course lectures and activity instructions, I interviewed the professor and observed the literature African American literature course. This sucessful assignment helped to create a professional working relationship between the professor and myself. Upon my initial contact, I stated that the goal of the assignment was to evaluate information seeking needs and implement library services to address these needs. An accompanying guide, academic.emporia.edu/abersusa/835/carney/literature_guide.htm, is the tangible result.

I was able to work with the professor to create a pathfinder to help him in course preparation and his students with their research, which also helped me to complete a requirement for the final assignment of this course! My pathfinder was designed to help students with interdisciplinary search methods. This proved to be a perfect example of constructivism and sense making because if a student is unfamiliar with African American culture, art, and history, then how does he or she go about linking literature to visual art, music, and more? My goal was to help students make sense of their interdisciplinary research by giving them advice on how to approach their research project and information seeking needs.

Information Transfer in the Sciences...

Activity two challenged me to think about the librarian’s role beyond providing service for research. I first had to interview and observe a professor in action to successfully evaluate his information seeking needs in regard to course preparation. My comfort level with this assignment was high; that is, I was at ease with this assignment because I was familiar with the course materials and personally knew the instructor. However, for my course assignment three, the challenge was to step outside my comfort level by investigating an academic discipline I was unfamiliar with in the sciences. For this reason, I chose to interview and observe a professor in the field of biology. I approached the task thinking to myself, if I were a science library liaison, then how would I develop new or promote existing library services for science faculty and students. Additionally, I located background information on what resources are classed as gray literataure and how to recognize and locate these resources if they may be helpful to this particular professor.

The interview and observation were beneficial in evaluating the information needs of this particular discipline and overall, the activity was a great learning experience. As an aspiring academic librarian, I realized the importance of familiarizing oneself with interdisciplinary studies, especially in areas such as science where I have little experience. I learned how to prepare myself for any future tasks of assisting professors outside my academic comfort level. For instance, if I were a librarian assigned to the biology department to provide liaison services, I would research and study the different courses and syllabi offered by the biology instructors. I would probe to find ways that library services could help benefit the department and professors. Even though the particular course I observed had little need for gray literature, from this library course assignment I now have an awareness and a better understanding of what is classified as gray literature and how it is valued for teaching purposes.

Synthesis

To help synthesize my experiences, I investigated a few resources to help me better understand information transfer among disciplines. My intent was to further explore my involvement from activity two in helping college students find resources for their African American literature course. The first two books I studied were The Social Sciences: A Cross-Disciplinary Guide to Selected Sources by Herron (2002) and The Humanities: A Selective Guide to Information Sources by Blazek and Aversa (2000). Both books were informative but Herron had no resources for literature, culture, or art. In contrast, the Blazek and Aversa book was an excellent resource for locating and evaluating resources pertaining to art, literature, language, and philosophy.

However, I needed to find something specific to African American literature and interdisciplinary studies. I located The Oxford Companion to African American Literature (Andrews, 1997), which served as a helpful resource. This comprehensive volume covers historical and cultural contexts of African American literature and provides a systematic approach to research. The index not only covers authors and titles of works, but includes cross-reference to topics, events, and characters related to African American literature. I found it to be an excellent tool because it helps explain how to link literature to history, culture, and art – a perfect resource for creating my pathfinder!

The pathfinder was designed to not only serve as guide to locate helpful resources, but also contains information and tips on how students can create a search strategy to link literature to other disciplines. Another challenge noted by the professor of the African American class was that his students have a hard time locating primary resources such as artwork, photographs, and original manuscripts. Thus, the pathfinder contains a link to my del.icio.us account where several suitable websites are book marked to help students locate primary resources on the web.

Conclusion

The creation of the pathfinder helped to synthesize what I have learned in this course. I collaborated with a professor and had the challenge of finding resources and offering instruction on a subject I am only somewhat familiar with. This library course challenged me to think about the librarian’s role beyond providing service for research and how to help students formulate their own search strategies to link literature to other disciplines. By synthesizing and learning from these experiences, I feel confident that librarians can educate and prepare to assist anyone, no matter what the information need may be, if they follow an efficient strategy such as the model provided in this course. I now feel I have the knowledge and tools to successfully investigate the information needs and seeking behaviors of individual professors in many different disciplines so that I can offer exemplary library services to faculty and students.

References


Return to the academic.emporia.edu/abersusa/835/projects.htm.

Copyright 2007 Shelley Carney. All rights reserved. Webpage created: December 14, 2007.