A Model for Liaison Services to Facilitate Information Transfer

Nina Walther

LI 835 Information Transfer in the Disciplines
Emporia State University

This library school course was an investigation of information transfer in the disicplines. We began the course with general public forms of information transfer and followed this activity with examining two academic disciplines. Instead of merely reading about resources suggested by librarians to satisfy faculty and student needs, we went into the field and by being there, we were able to note first-hand the process of information transfer as it relates to faculty course preparation and instruction. As a practical example, these activities created a model for effective liaison services in an academic library. My story follows.

Everyday Information Transfer

Although I would not ordinarily think of everyday life situations or events in terms of information transfer, I realized that it is really what is taking place. Some of my everyday examples of information transfer, primarily creation, dissemination, and utilization of information, included: searching the internet for maps and photos of the area where I live; listening to and watching a TV and radio for early morning news, weather, time, and local cultural events; checking computer e-mail accounts for work-related and other information; noting information on university and commercial homepages relating to campus and world news; communicating at the reference desk in person, by phone, and e-mail and instant messaging; reading newspapers; reading (post office) mail; watching various television programs for informational, educational, and entertainment purposes; personal communication with work associates and friends; and reading books.

It has also occurred to me that some other activities could be described as information transfer. In purchasing or finding a crochet or knit pattern on the internet, someone else’s intellectual creation can be reproduced in another place or time from where it originated. This is also true of recipes. I have some that were handed down in the family or found in historical cookbooks that are 50, 100, or more years old. In one sense it is amazing to think that food items enjoyed by people decades or more ago can be accurately recreated and enjoyed today. Again, every time we read music and perform it, information transfer occurs—sometimes from hundreds of years ago. It is interesting to think that not only the pitch information is transferred, but also something of the emotional content of what was written perhaps very long ago. And that information transfer occurs from the composer to the performer, and then to any others who might hear the performance.

Information Transfer in Zoology

Our second activity was a very interesting and informative exercise! It was an excellent opportunity to get outside the library and have contact and communication with several of the campus community we are there to serve. It greatly impressed me with the value of looking outside the library world to have a more accurate perspective on the varying and individual interests of professors, rather than independently trying to deduce faculty and student information needs.

For activity two, I interviewed and observed Zoology classes (Animal Diversity and Wildlife and Fisheries Management) since zoology was my undergraduate major. With the opportunity to interview two professors with decades of experience and another who was just beginning his academic career, it was easy to observe the differences in information needs. The more experienced instructors seem well established as far as source materials needed for their lectures. One professor specifically mentioned a long-established and excellent relationship with the library subject specialist. The other indicated that there would be no need of assistance from a professional librarian for this particular (lower level) course. He did, however, mention some newer technology (iClicker) to which he was introduced in a library information session and he was interested in receiving information about how he might use it in his classes.

When interviewing the new faculty member, the overall impression was of much more active searching and incorporation of ideas and techniques to enhance lecture preparation and learning activities for the students. Administrative emphasis on establishing learning outcomes was actively incorporated into the course syllabus by using the established competencies for the major in designing learning outcomes for this particular class. Reserve materials for the students not only included extra copies of the textbook, but additional papers beyond the scope of the class that students could review for extra credit. The establishment of a class-related club and his interest and involvement in faculty-support resources on campus are additional examples of his active involvement in information seeking and use.

Along with noting information needs, it was fascinating to observe how the concepts of “Constructivism” (James, 1962) and “Sense-making” (Dervin, 1992) were applied in lectures and laboratory activities. The manner in which lectures were presented made students aware of “knowledge gaps” that then stimulated their receptiveness to the new information presented. Also, “sense-making” occurred through laboratory activities, field trips, and photos or biological specimens presented to the students.

Based on the interviews I did for this activity, it seems that newer faculty would be the most amenable to suggestions for liaison services from library professionals. Their needs may be greater, but established faculty can also be effectively served. With the more experienced professional, it appears that the greatest opportunities for liaison service might be in regard to upper level courses, individual faculty research, and providing information about new technologies and databases. Information about database upgrades and other issues in accessing library information should be of general interest to all faculty. An example of this is a planned upgrade of electrical services in the library where I work that will occur over the holiday period. A major portion of the library will be without power for over two weeks, and therefore will not be accessible to faculty and students. In an attempt to effectively transfer this information to library patrons, the library is using a variety of communication techniques. These include: a notice on the library homepage, messages to campus departments and individual faculty, signs in the library, and a notice in the campus newspaper. Some individual library departments have also posted signs on whiteboards in their areas.

Information Transfer in Music

Our course activity three further expanded my understanding of information needs of faculty and students by observing and interviewing in a field less familiar to me. The class was Music Theory 3 and the professor is approximately 40 years of age, so he would be somewhere near the mid-point of his career. With previous teaching experience prior to his present position, he was quite confident in his preparation and approach to teaching. Since the class I observed was a lower level undergraduate class, the professor did not perceive a need for library assistance in preparation. His mastery of the subject matter and the types of learning activities rendered this unnecessary.

The constructivism and sense-making activities in the class centered on aural presentations from the professor’s personal collection and analysis of printed music scores available to students in a companion volume to the class text. And for the same reason of it being a lower level class, the instructor did not see any need for the use of “gray literature,” which may very generally be described as various documentary materials that are not commercially published (Mathews, 2004). However, he did note that gray literature would be of value at the graduate level and particularly so in the Music History field. The only possible area of assistance from the library that he mentioned for the next semester of the course was to perhaps put the listening assignments online. He hesitated at this, however, since he does like to get the students into the library. The listening assignments for students are available in the library Learning Resource Center and are the only means he has of doing this since the students already want to do everything online. The next semester does make use of reserve materials for the students.

Implications for Librarians

At the conclusion of these assignments I can say that I am much more aware of the concept of information transfer and many methods used in day-to-day life and, more particularly, in the university environment among different disciplines. It was very interesting and exciting to have contact with several faculty members and relate library resources and issues to the actual classroom situation. I now understand even more the absolute necessity of good professional relationships between librarians and the university departments and faculty they serve. Regular contact with faculty would also be of great value through liaison services. Although new faculty members may be the most open to and needful of library assistance, faculty at all stages of their experience can benefit. New developments in technology, new and updated databases, changes in access to library materials, and assistance in acquiring research materials should be useful to all and are an opportunity for further establishing the liaison relationship. This class has provided me with a model with which to create effective liaison services.

Print and Electronic Resources

In contrast to first-hand experiences on information transfer, I reviewed a book and websites on resources identified as useful and needed in academic disciplines. I selected to review a book, Scientific and Technical Libraries volumes 1 and 2 (Pruett, 1986), and found much valuable background information. As an example of this, there is a chapter in volume 1 on “Scientific and Technical Literature and Its Use” (pp. 50-60). One of the topics discussed is “Information-Seeking Behavior of Scientists” (pp. 54-56) where, among other things, there is a ranked list of scientists’ preferred sources of information for solving a problem. Consulting a reference librarian is number six on the list, so it appears that librarians have a great challenge and opportunity to more effectively evaluate and promote their services. There is also a discussion of the difference in the information-seeking behavior of engineers as compared to other scientists (pp. 56-59). It is pointed out that engineers tend to use literature and libraries less than other scientists. In effect, they are actually making much greater use of gray literature such as oral and internal information, handbooks, standards, specifications, technical reports, and trade literature. Keeping this in mind will enable the subject librarian to devise better ways of serving this population.

In volume 2 special types of scientific and technical materials are considered. This would be an excellent introduction for new librarians to science-related materials. Their discussions include: conference literature, dissertations and theses, government documents, in-house and proprietary information, journals and other serials, maps, microforms, numeric data, patents, software, standards and specifications, technical reports, and translations.

The second volume deals with special subject areas, and I selected the chapter on “Biology: The Structure and Activity of a Growing Science” (pp. 97-106) as an example. Even though these volumes were published over twenty years ago, there is still much valid and useful information in them. One exception to this that really struck me was the section on “Reference Sources in Biology” (pp. 103-105). Much of this information is outdated. One thing that I have observed in academic libraries for more than twenty years is the constant of unrelenting rapid change. No published book would be an accurate representation of the information sources available at any given university. This information can only be provided through constant efforts of subject librarians and IT personnel who provide frequent online updates for faculty and students. This is often done through use of “subject pages” on library websites. Resource lists may provide appropriate subject-related database suggestions, or might also include other web sites and current recommended print sources. For examples from the internet, see Arizona State University library.west.asu.edu/subjects/lsc/biology.html, and Brigham Young University www.lib.byu.edu/subsutility/index.php?sid=122.

Discussion

Because of the constant and high rate of change in librarianship and information transfer, we must continue to have an attitude of welcoming, evaluating, and moving forward with those changes as they represent better ways of serving our patrons. One thought-provoking article I came upon recently (Elmborg, 2006) noted that there seems to be a shift among academic librarians toward being instructional design and curriculum consultants rather than just being the mediators for information transfer; also, academic librarians are moving more toward being active educators in information literacy. I will conclude this assignment with the following from Elmborg (2006, p. 198):
Librarians will be involved with the daily struggle of translation between the organized conceptions of knowledge and the efforts of all students to engage that knowledge. This struggling with meaning is crucial to literacy education, and for librarians and libraries to realize the full potential inherent in information literacy, libraries need to engage this struggle, thereby aligning the values of critical literacy with the day-to-day work of librarians. This development will likely require ongoing questioning and challenging of cherished library values. If librarians wish to take their place among the progressive educators in academy, it is vital that this process take place.

Conclusions

In conclusion, there are similarities and differences among the way information is transferred in everyday and focused academic situations. For the librarian who studies this process, first-hand experiences will help to provide services and resources to aid the process. While websites may have current discipline specific resources, there is still much to be gained from reviewing print sources that introduce disciplines. Academic librarians interested in creating effective liaison services would be advised to review the literature and listen to the faculty as I did to demonstrate a model for an academic librarian to follow. It is also best for all librarians to remember...

Nothing is as constant as change...
and librarians must adapt to it to remain a viable and relevant profession.


References

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Copyright 2007 Nina Walther. All rights reserved. Webpage created: December 6, 2007.