Quality Issue

     Competence
     Communication
     Credibility
 
 

           BabyCenter.com is a web site that was created for people who are trying to become pregnant, already are pregnant, and parents.  This site keeps its customers up to date with news, answers questions, and allows customers to purchase merchandise.
 

Competence

            The people who formed BabyCenter.com are competent because they possess the required skills and knowledge.  They are experts as well as mothers.  They not only help customers with questions, but also sell the most safe products to ensure that all of BabyCenter's customers are safe and happy.
 

Communication

          BabyCenter.com has an area where customers can go and visit with the experts.  Although the experts are the ones answering questions, giving advice, and teaching customers what is going on with their bodies and the baby, the information is communicated well.  In other words, the experts are using terms that are common in everyone's vocabulary and not a bunch of medical terms.  If a medical term is used, the experts do a very good job of explaining the term, and if necessary, they will also use a diagram.
 

Credibility

          BabyCenter. com is made by a number of experts in the pregnancy, child birth, and child development field.  Therefore, they are credible to this site.  Also,  there are mothers that customers can chat with and ask questions.