Mission Statement
" The mission of Southwest Airlines is dedicated to
the highest quality of Customer Service delivered
with a sense of warmth, friendliness, individual
pride, and Company Spirit"
Service and Quality
Mission Statement
" The mission of Southwest Airlines is dedicated to
the highest quality of Customer Service delivered
with a sense of warmth, friendliness, individual
pride, and Company Spirit"
Service and Quality
Southwest Airlines can be contacted in a number of ways. You can write, call, or access their web pages depending what you want.
1. Important phone numbers:
1-800-248-4377 for Reservations
1-214-792-7900 for Central Baggage Service
1-214-792-5088 for Pilot Job Hotline
1-214-792-4803 for General Employment
1-214-792-4223 for Customer Relations
2702 Love Field Drive
P.O. Box 36611
Dallas, Texas 75235-1611
Vice President Customer Relations and Rapid Rewards
P.O. Box 36647
Dallas, Texas 75235-1647
P.O. Box 36649
Dallas, Texas 75235-1649
* http://www.iflyswa.com for SWA Home Page ( you can find anything from here )
* http://www.swavacations.com for Vacation Packages
Southwest Airlines is the fifth largest airline in Americe. This is no small feat since they have been around only 28 years. SWA has done it with excellent on-time records, very few customer complaints, super baggage handling, and some of the newest planes in the air. SWA has won over 30 Triple Crown awards for monthly performance and five annual Trilpe Crown awards. There isn't much else to say!
If you have ever flown SWA you know that their employees are some of the most customer focused in the world. The employees live by the mission statement every day of the year. Most companies would kill to have employees that showed this kind of commitment to their customers.
Twenty eight years ago, Rollin King and Herb Kelleeher started Southwest Airlines. They had a novel idea "If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have fun doing it, people will fly your airline." It looks like they knew what their customers wanted!
