Service Strategies
By Ashley Baldwin

    WAL-MART
    OLD NAVY
    MCDONALD'S

 
WAL-MART
Wal-Mart's success has come from offering superior customer service in addition to a large variety of products for the customer to choose from, creating a one-stop shopping environment. They also try to offer the best price in town on a lot of their inventory and if they fail they usually will make up for it by having a large selection of comparable products.  Wal-Mart is a very trustworthy place to shop.  They guarantee to beat competitor's prices.

OLD NAVY

Old Navy is a well-known clothing establishment that adults, teens, and children like.  They ensure the best quality to their customers.  Their service is always friendly and courteous.  Old Navy has trendy clothes at reasonable prices.
 

MCDONALD'S

McDonald's is known world-wide for its product consistency and quick response customer service time. They are known throughout the United States as America's fast-food chain. No matter where in the world you are, whenever you order and bite into an original Big Mac it will taste the same as a Big Mac ordered right down the street from your house. McDonald's focus has been on the needs and wants of the customer. From day one customers have wanted a quality product in a reasonable amount of time. Over time the customers wants have turned into a quality product, which is healthy for them, in a quick turn-around time. McDonald's has also tried numerous times to meet customer demands by creating new food items or offering specials.  The service that McDonald's has offered is well-known and respected by people all over the world.

Updated 7/8/00
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