One firm that focuses in on the quality of customer contact and interaction is Interface Software, Co.  Interface Software is the leading customer relationship management provider in the industry.  Their software is used to build a stronger client relationship and to maximize sales and revenues.

This organization deals with the necessary software so that firms, such as highly professionalized firms as accounting firms and law firms, can provide a better Client Relationship Management (CRM) style instead of a Customer Relationship Management approach.  In other words, they sell their software products to firms to better serve their customers.

The Kelly Walker Associates firm provides consulting and training services for various labor intensive organizations.  Their training ranges from motor vehicle mechanics to equipment operators and from foremen to first-line supervisors.  They conduct seminars and tours on how to manage your companies assets and labor to achieve minimal cost and help correct the problems of the past.

A large part of Kelly Walker Associates deals with providing information on whether to outsource labor to help achieve the minimal cost of conducting business.  Their seminars that they provide focus in on ways management needs to approach labor intensive situations.  The step-by-step guide that they suggest using provides invaluable information on how to get to that level of cost minimization to make Balance Sheets and Profit and Loss statements look on the up and up.
 
 

Probably one of the best types of customization that any company can provide is in the field of golf clubs.  At PING, this is a number one priority to make one's game even better.  They use a color coding system on their golf clubs to customize them to the individual's proper lie angle.

PING has devised a four step system to calibrate golf clubs to the specific needs of it's customers.  The first step is entering the golfers measurements necessary to build the clubs.  Second, the dynamic fitting, helps to customize the clubs to the golfers swinging motion.  Third, is the ball-flight observation.  The flight of the ball is observed and then the fine tuning of the clubs is done.  Finally, the purchaser should continue to monitor the clubs and accuracy to determine whether or not the golfer should adjust to the club or the club should be adjusted to the golfer there after.

Interfaces Software

Kelly Walker

Ping Golf Clubs

Questions? Comments? Please e-mail them to: Chuck