EMPORIA STATE UNIVERSITY
SCHOOL OF BUSINESS
Division of MMFE
Course Syllabus
COURSE NUMBER AND TITLE: MG 476 Services Management Class Home Page
CLASS MEETING TIME: Summer 1999 will be conducted entirely over the Internet using the World Wide Web and e-mail.
PREREQUISITES: MG 342 or consent of instructor
INSTRUCTOR: William L. Smith, Ph.D.
William L. Smith Home Page
| William
L. Smith Teaching Schedule Home Page
OFFICE: CH 508
OFFICE HOURS: Summer 1999 will be by e-mail
TELEPHONE NUMBER(S): 316-341-5729 (has 24 hour answering machine-leave message)
Fax: 316-341-6347
REQUIRED TEXTS: All required materials will be provided on-line.
SUPPLEMENTAL MATERIALS: All materials for this course will be provided on-line.
COURSE DESCRIPTION: This course is designed to present the unique management requirements for successful operation of service firms in our global economy. These include an understanding of the distinctive characteristics of service operations, service strategy, and service delivery, layout, and facility location as well as elements of the service encounter.
COURSE OBJECTIVE(S): Included in the Learning Modules.
SPECIAL FEATURES OF THE COURSE: All via the WWW of the Internet.
COURSE EVALUATION PROCESS: The course will have multiple assessment methods, including, but not limited to, objective tests of content material, individual and group projects including peer-review of oral presentations, and a term paper or project to be determined each term.
ATTENDANCE POLICY: Full attendance and participation are expected of all students.
ACADEMIC DISHONESTY: At Emporia State University, academic dishonesty is a basis for disciplinary action. Academic dishonesty includes but is not limited to activities such as cheating and plagiarism (presenting as one's own the intellectual or creative accomplishments of another without giving credit to the source or sources). The faculty member in whose course or under whose tutelage an act of academic dishonesty occurs has the option of failing the student for the academic hours in question and may refer the case to other academic personnel for further action. Emporia State University may impose penalties for academic dishonesty up to and including expulsion from the university. This policy provided according to the Kansas Board of Regents directive.
COURSE TOPICS: The following are representative of topics to be included in the course:
OTHER: Schedules of Events and Activities will be distributed in class and via the Class Home Page
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